Case Study 3: European Bank

Objective

To implement an ASP based Voice Message distribution system
(called VoiceGenie) for the Banks Research department in Tokyo.

• Web interface and dialin voice menu interface
• Voice Message uploads through Voice menu or sound file upload
• Integrated with the Bank's in-house CRM system
• Predictive dialer
• Call time and destination based charging

Solution

Denphone installed an Asterisk server in the Tokyo data centre connected to the NTT Phone network via a J1 PRI connection and to Voicepulse through an IAX connection. Dialplans were developed to provide inbound voice menus and outbound predictive dialing (identifying answering machines). integration to the Bank's CRM system was developed through daily file upload based synchonization.