Denphone is proud to announce that the next edition of Tokyo's VoIP & Asterisk Lounge will be held at Lolita's in Azabujuban. For more information, please refer to the main Tokyo VoIP & Asterisk Lounge page.

Denphone would like to congratulate KVH on attaining the internationally recognized SAS 70 type II standard.

With PSTN connectivity through KVH at 3 of Japan's state of the art data centers, Denphone appreciates the hard work that KVH has put in over the years to build up a network of high security and high reliability centers in Japan.

KVH Attains Internationally Recognized SAS 70 Report

KVH Co. Ltd (headquartered in Minatoku, Tokyo. President & CEO: Miyuki Suzuki) has achieved credit for compliance with standards in accordance with the Statement on Auditing Standards No. 70 (SAS70 Type II*), developed by the American Institute of Certified Public Accountants (AIPCA) for the level of internal controls and operational effectiveness achieved in its delivery of co-location services offered at KVH’s Tokyo Data Center 1 facility (TDC1). This proof of adherence to internationally recognized standards alleviates the work that customers might otherwise have to carry out to assess levels of internal control and security.

The SAS70 Type II report attests to the physical security and environmental controls offered by KVH to its co-location customers. The review was carried out between October 1 2009 and March 31, 2010. Upon request, co-location customers of KVH can be provided with a copy of this report which should help to reduce their administrative workload in conducting onerous assessments of internal controls themselves, while giving a heightened level of comfort regarding the quality of security standards maintained in the KVH facility.

KVH has acquired ISO 27001 certification on information security covering operations, maintenance and customer service work at its Tokyo Data centre. KVH also adopts the ITIL (IT Infrastructure Library) international standard for IT operations and management. By consistently improving operations processes for its Tokyo Data Centre, KVH continues to offer the most reliable and secure services possible, benchmarked to global industry best practices.

* SAS70 is an auditing standard developed by the American Institute of Certified Public Accountants (AICPA) to assess internal controls of outsourced operations. In the case of a Type Ⅰ report, the service auditor expresses an opinion on the status of controls. In the case of a Type II report, the service auditor expresses an opinion on whether the controls that were tested were operating with sufficient effectiveness for a certain period of time as well. For the service organization the Type II report is particularly effective when proving compliance with SOX (J SOX and US SOX).

The original KVH press release can be found here: Press Release.

: Denphone Digest :: July 2010 :: Volume 2, Number 4 :

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July Issue

Greetings from the team at Denphone.

The rainy season is almost over and those endless summer days of surf and sand seem just around the corner. It has been a very busy few months for the Denphone team and we hope it has for you as well. For the expat community at least, it looks like Japan has gotten back to normal following the stagnant economy of last year and a wide range of both deferred and new projects have been keeping us on our toes.

In this issue we have an interview with American music equipment manufacturer Line 6 Japan's Managing Director Kazuya Araki where he talks about the challenges of setting up a representative office and building a successful brand in Japan. We also take a look at some of the work that has been keeping Denphone busy as well as Jade Corporation's My Logger Plus and Polycom's latest conference room phone - the SoundStation IP 5000.

As ever, if you would like to see something featured in Denphone Digest, feel free to contact us and we will see what we can do for you.

If you are having trouble reading this email version, click to read the web version: http://www.denphone.com/denphone-digest-july-2010.

In this issue:

• Red Beans and Rice: Line 6 in Japan - Interview with Line 6 Japan's Managing Director Kazuya Araki
• Summer Sale - snom 300 and 320 SIP based IP Phone Markdown!
• Denphone News: Featured Case Studies
• Featured products: Jade Corporation's My Logger Plus and the Polycom SoundStation IP 5000 Conference Phone
• Japan IT News: Heads in the Cloud - KVH's Cloud Computing Offering for Japan
• From the IT workbench 1: Linux Services for VoIP and Asterisk
• From the IT workbench 2: Securing your Asterisk PBX
• Around the internet

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Red Beans and Rice: Line 6 in Japan

Simon Gibson - July 2, 2010

Line 6 is a manufacturer of digital musical instruments. Their product lines include guitar and bass guitar amplifers, multi guitar effectors, USB audio interfaces and guitar/bass/vocal wireless systems. Line 6 opened their first office in Yokohama, Japan, earlier this year. Denphone's Simon Gibson met with Line 6's Managing Director Kazuya Araki to talk about Line 6 and their plans for Japan.

Simon Gibson: Well thank you for you taking the time to speak to us today. To kick things off could you give us some background about Line 6 and the decision to open this office?

Kazuya Araki: Line 6 is a digital musical instrument company - and in Japan is popular mostly with guitarists and especially professional guitarists and session musicians. Line 6 started out in Japan partnering with a major Japanese musical instrument company, and over the last 12 years has become well accepted in Japan.

Globally Line 6 experienced very fast growth over the last 5 years - with the exception of Japan where the last 5 years have been very flat. That caught the attention of Line 6 management. I have heard it was about 2 years ago that they started looking into the situation to try and find out the cause. So they analysed the situation to see why growth in Japan was so stagnant despite the growth in other markets.

Another reason for investigating the situation in Japan was that while the musical instrument market in Japan is the second largest globally (after the US), Line 6's share here is tiny. Management see the Japanese Line 6 user base as being comprised more of sophisticated guitarists including professionals musicians than beginners and wanted to do something to help broaden that user base.

Outside Japan Line 6 products are used by a wide range of musicians - not just professionals and studio musicians. So Japan is understood to be a significant area of opportunity. As a result, management in the US decided to separate from the current distributor - but not to enter the Japanese market totally as they understand there are huge cultural differences when conducting business here in Japan.

SG: So what do you see your role as being?

KA: Our entry model is the hybrid distribution model. That means we work closely with a Japanese partner who is responsible more for the operations side of the business - managing the order process through the whole resale side of the process - from inventory management, order handling, delivery, customer support and service, repairs, accounts and so on - reflecting the Japanese way of doing business. On the other hand, we look after functions such as branding and marketing that lead to the creation of brand value and the solidification of our value proposition in the Japanese marketplace as these functions can only really be handled effectively by the brand owner.

So we look after sales promotion and marketing. This mainly involves lookng after the website at http://jp.line6.com/, advertising in magazines, mass marketing, as well as issuing press releases and looking after media relations. We also implement sales promotions and events including seminars and educational sessions in the stores of major dealers. For example, at the begining of June, the legendary Godeigo guitarist Takashi Asano demonstrated the POD X3 (pictured) at Ishibashi Music in Shibuya. Such collaborations between musicians, retaillers and Line6 are a very important part of what we do.

All of our products are digital, and these digital products really match the current social movement from analog to digital. A good example of this is the way that analog products such as Marshall or Fender tube amplifiers had huge market domianance. Today however things have become so much more digitalized and especially younger people have no "allergy" to digitized products.

SG: What sort of challenges do you face?

KA: As I mentioned before, our brand and values have been recognised and known mostly by pro musicians and sophisticated guitarists, but not so much to the majority of ordinal musicians who comprise the major portion of the market. So how fast we can develop our brand and what it stands for to such a market segment without deteriorating our established brand positioning in the market, is really critical and an important challenge to us.

SG: Can you tell us some more about your products and what you have in store for the Japanese market?

KA: Our major product categories are guitar effects, amplifiers and POD. POD is for sound modelling. For example our amps contain the settings of many other types of famous and legendary guitar amps. With POD you reduce the need for equipment and increase the range of sounds at your disposal. POD has been the core technology and accounts for Line 6's growth over the last 10 years.

We will also be releasing a digital modeling guitar this summer - the James Tyler Variax (it allows you to play with many different sounds from like world famous guitars, or even a sitar) which is very exciting for us. Please keep checkin our website @ http://jp.line6.com/ for more information about this.

SG: Finally, can I ask why you chose a Denphone solution for your office phone system and networking needs?

Kazuya Araki: Sure. Because we are an American company and because this office is only marketing, we couldn't afford a dedicted IT person. So the US asked us to find a third party IT partnet company. I called 3 different Japanese companies, but because of our English requirements, that didn't work. Our US IT team found Denphone on the internet and they were very happy to work with Denphone. I too have found the bi-lingual capability very useful. That is, I think, a great value for us.

Simon Gibson: Thank you for your time.

Line 6 was founded in 1996 and is based in Calabasas, California.

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Summer Sale - snom 300 and 320 SIP based IP Phone Markdown!

Denphone is proud to announce that we have slashed prices on the popular snom entry level phones!

• snom 300: 14,000 yen / phone
• snom 300 10 Pack: 130,000 yen
• snom 320: 21,500 yen / phone
• snom 320 10 pack: 205,000 yen

Bringing all the best of German engineering and design to the world of VoIP telephony, Berlin based VoIP telephone manufacturer snom technology AG offers some of the more robust and stylish phones on the market.

snom (yes - their name isn't capitalized) phones are targeted toward small and medium sized businesses as well as home offices, Internet Service Providers, carriers and OEM customers.

Unlike many local Japanese phone manufacturers who produce proprietary phones that only run on their own systems, snom phones are compatible with a wide range of SIP based telephone systems including open source platforms such as Asterisk, as well as leading PBX solution such as Switchvox and DenphonePBX which makes them an ideal choice of phone when rolling out a low cost VoIP solution.

These phones can be purchased from the Denphone Webshop. If you have any questions about the snom range of phones, feel free to contact Denphone. These prices are subject to change.

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VoIP & Asterisk Lounge July 8th, 2010

The next VoIP & Asterisk Lounge will be held Thursday, July 8th, from 6pm at Monsoon Cafe in Azabujuban, Tokyo. This monthly event is a great chance to meet and network with other Asterisk and VoIP users and developers in the Tokyo region. There are normally good turnouts for these lounges, with both English and Japanese speaking participants welcome. People are welcome to bring along kit they wish to discuss.

• Access: Azabu-juban Stn. 1min. From Exit 7, cross the road and Monsoon Cafe will be in a building on the right. 6F.
• Namboku, Oedo Line(s)
• Address: Monsoon Cafe, Festa Azabu 6F, 1-7-5 Azabu-Juban, Minato-ku, Tokyo 106-0045

We look forward to seeing you there!

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Denphone News: Recent Case Studies

DenphonePBX to Hotel Management System Integration and Hotel Phone System Rollout

Objective:

To integrate a virtualised DenphonePBX system with a custom built hotel management system and to provide a full IP hotel phone system with PSTN and VoIP connectivity.

• 1 x NTT BRI trunk connection to the Japan PSTN for local and emergency calls
• 1 x virtualised DenphonePBX
• Nakayo IP-4N-ST101S Hotel Phones for the hotel rooms
• Polycom SoundPoint IP handsets for hotel office
• Hotel Management System Integration for call charges, room cleaning status and call routing (if checked in patrons can call, if not checked in, phone can only call front desk or emergency services) which interacts with Hotel Management System database.
• Custom programmed morning wake-up call programming.

Solution:

Denphone proposed a solution comprising a DenphonePBX system, Nakayo handsets for the hotel rooms and Polycom SoundPoint IP handsets for the hotel staff. The DenphonePBX system was deployed on a virtualised server running VirtualBox on a Ubuntu server.

The DenphonePBX system was programmed to interact with the indepently developed Hotel Management system. This allows the phone system to place calls if a patron is checked in and not to if a patron is not checked in (with the exception of front desk and emergency calls). On checkout, the system provides an xml message detailing any calls made, so that the patron can be billed. The system also allows the passing of messages to the Hotel Management System to track missed calls, room status and manage cleaning staff.

Elastix (Asterisk based Open Source PBX System) to Building Door Security System Integration

Objective:

To integerate an Elastix PBX system and an office security system. This would allow client staff working on the second and third floors to let visitors enter the first floor meeting area.

Elastix is an open source PBX, which like many open source PBX's is based on Asterisk, and provides an easy way to manage moves, adds and changes. Like Trixbox, PBX in a Flash, AsteriskNow and FreePBX, Elastix is deployed world wide at numerous small and medium sized businesses looking for a powerful and inexpensive phone system solution.

Solution:

Designing a solution for this problem required programming on the Elastix side, as well a hardware solution to interact with the security system. On the hardware side Denphone sourced and programmed a dry switch to control the door opening system. On the PBX side, a dial plan extension was created for staff to dial in to. This, if authenticated, would cause the Elastix PBX to send a single bit signal to the switch which in turn would open the door.

PRI Consolidation and Legacy Avaya PBX to Switchvox PBX Migration

Objective:

Client was looking to replace an ageing Avaya PBX in their Tokyo office. They were also looking to cut costs related to their communications budget.

Solution:

US based head office IT staff decided to replace their legacy Avaya PBX system with a Digium Switchvox system. Digium is the company behind Asterisk, and Switchvox is their range of PBX appliances.

A Switchvox 355 was identified as being the most suitable candidate within the Switchvox range for use as the primary PBX - with support for up to 400 users it offers significant investment protection at a fraction of the cost of an similarly sized Avaya or Cisco system. A smaller Switchvox 65 was chosen as the secondary PBX to provide redundancy.

The client had 2 unbundled INS1500 (J1) PRI NTT circuits for PSTN connectivity. Denphone recommended, based on historical calling patterns and overall system usage, that these be bundled and the numbers ported to KVH - allowing significant savings on both calling charges as well as the cost of the circuits themselves.

The transition from the NTT PRI's to KVH was staged to minimize risk of down-time. During the transition phase a Denphone PRI gateway was utilized to provide connectivity between the NTT PRI's and the Switchvox system. This gateway terminated the PSTN traffic and provided an IAX2 (Inter Asterisk Exchange protocol) between NTT and the Switchvox system. The gateway could also have provided a SIP trunk if this had have been required.

A redundant connection to the PSTN was implemented utilizing a Denphone supplied INS64 BRI gateway. This provides additional connectivity in the case of emergency.

Polycom SoundPoint IP 321 handsets were deployed throughout the site. These entry level handsets were chosen as they represent (in our opinion) the best value for money and the best quality on the market. The client is not a heavy phone user so Polycom SoundPoint IP 321's with their small desk footprint were the perfect match.

This was the first major install of a Switchvox system in Japan, and we look forward to many more as companies around the world move to cost effective, reliable and proven Asterisk based PBX solutions such as Switchvox.

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Featured products: Jade Corporation's My Logger Plus

The Jade Corporation's My Logger Plus is a small device for recording calls at the desktop / handset level. We were lucky to get one in for testing from Tokyo's Jade Corporation.

About seven centimeters by eight in size (2.5 by 3 inches), this small device plugs in between the body of the handset and the reciever with normal phone (RJ-7) cables. There is a USB plug that plugs into the users PC. Power is supplied over USB to the My Logger.

The unit has four buttons - to traverse recordings, to stop and start playback, one for call recording and one for recording voice memo's.

On the PC side, there is a My Logger Plus program for managing and playback of the calls. This software allows for bookmarking of calls, comments and runs on Windows 2000 / XP / Vista (both 32 and 64 bit systems). We also tested it on Windows 7 and it worked without issue. All machines tested with were Japanese OS based. English only OS's are not recommended for use with this device.

Recorded calls can be automatically uploaded to a server by email or FTP.

This is a nice little device that is much cheaper than many server side recording devices. It has a small footprint, and is easy to set up and use. On the down side the software and unit are available only in Japanese, and as it is user driven, this device would not be usable for compliance driven recording.

In situations where a small footprint device for user driven recording is required, Jade's My Logger Plus is highly recommended.

The My Logger PLus retails for around 30,000 yen.

Enterprise Grade Quality at Breakthrough Pricing: Introducing the Polycom SoundStation IP 5000 Conference Phone

Denphone is proud to announce it is now offering the Polycom SoundStation IP 5000 Conference Phone. This conference phone offers both quality that is a great match for smaller sized conference rooms, private offices - the kinds of spaces that abound in Japan.

The SoundStation IP 5000 features Polycom HD Voice, and offers robust SIP-based VoIP interoperability at a price that is well within the reach of organizations of all sizes. Designed specifically for the needs of private offices and small meeting rooms, the voice quality of the SoundStation IP 5000 far surpasses that of traditional desktop speaker phones.

"The SoundStation IP 5000 is an awesome product that fills a real gap in the market place," said Gary Binda, Denphone K.K. Telecoms and BCP Consultant. "We expect this conference phone to be very popular, given both its low price and the way that it provides a high-quality conferencing solution for private offices and small to medium sized conference rooms."

Features & Benefits of the Polycom SoundStation IP 5000 Conference Phone:

• Polycom HD Voice technology for crystal-clear calls that sound as natural as being there
• Patented Polycom Acoustic Clarity™ technology – delivering the best IP conference phone experience without compromise
• Small footprint fits easily on desk or small table
• Robust VoIP interoperability – Compatible with a broad array of SIP call platforms to maximize voice quality and feature
availability while simplifying management and administration
• High-resolution display – enables robust call information and multi-language support
• 7-foot microphone pickup and a small footprint designed for executive offices and smaller conference rooms with up to 6 participants
• Interference resistance from mobile phones and other wireless devices while delivering clear voice conferencing with no distractions

"With the introduction of this groundbreaking HD Voice conference phone, customers can now experience high quality, productive conference calls in their private offices and small meeting rooms at an affordable price," said Jim Kruger, Polycom vice president of Solutions Product Marketing. "Our customers can leverage their VoIP investment for easier deployment and configuration, as well as interoperability with the largest number of IP PBXs and hosted IP services in the industry."

The Polycom SoundPoint IP 5000 is fully interoperable with DenphonePBX systems.

Polycom, Inc. is the global leader in telepresence, video and voice communication solutions.

Polycom SoundStation IP 5000 Conference Phone - Pricing & Availability:

The Polycom SoundStation IP 5000 conference phone is available through the Denphone Webshop at a list price of 85,000 yen. As with all Denphone stocked products, discounts are available for bulk orders - please contact us for more information.

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Japan IT News: Heads in the Cloud - KVH's Cloud Computing Offering for Japan

Denphone's partner company KVH announced on April 30th that they are launching a cloud computing service for corporate customers. This offering is planned to come online June 1st this year and will offer customers a highly available, flexible cloud solution for corporate customers in Japan.

Established in Tokyo in 1999, KVH Co., Ltd provides integrated communications and IT management solutions that include managed services, data networking, internet access, and voice services to business customers and KVH's cloud solution allows KVH to leverage a number of key advantages and to diversify the range of solutions they can offer clients based here in Japan.

The key advantages for foreign capital companies working here in Japan include - 24 x 7 bilingual support, reduced latency as a result of the cloud being physically located in Japan, enterprise level security and the assurance provided by ISMS certified data centers.

The services offered divide into "KVH Iaas" - Infrastructure as a Service, and "KVH PaaS" - Platform as a Service. The first of these - KVH IaaS - delivers servers, networks, and storage on an as-needed basis for enterprise customers as well as IT service providers.

KVH IaaS is capable of various delivery models, including the Private Cloud for enterprise customers and the Public Cloud for content providers or SaaS vendors. All delivery models satisfy the IT infrastructure needs of corporate customers and are supported by a uniquely developed proprietary Operational Support System (OSS). This OSS provides automated “no-touch” provisioning for accurate and economical IT resource configurations.

KVH PaaS allows KVH to offer Unified Communications solutions and an expanding the portfolio that will include services such as Document Management and Workflow Management. Through “KVH PaaS,” KVH aims to market a full suite of “business infrastructure tools” that are essential to enterprise business activities.

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From the IT workbench 1: Linux Services for VoIP and Asterisk

The Tokyo Linux Users Group, or TLUG is a venerable organization that has been bringing linux enthusiasts together in Tokyo since 1994. TLUG normally holds 2 meetings a month - a nomikai ("drinking party") usually on the third Friday of the month, and a Technical Meeting held on the second Saturday of the month.

Following are slides from a presentation Denphone's Simon Gibson gave at the TLUG technical meeting held June 12th 2010 at Sun Microsystem's (now Oracle) office in Yoga, Tokyo entitled "Linux Services for VoIP and Asterisk". We have posted it here in the hope that it may be of some use in setting up Asterisk based systems, particularly if you are looking to deploy Polycom handsets. The slides cover Linux services such as dhcp, vsftp, and ntp.

If you cannot see the slides embedded above, they are accessible at the following url: https://docs.google.com/present/edit?id=0Adfbsr8bY10cZHEzZ210OV8xMTRnczNmcTdocg&hl=en

From the IT workbench 2: Five Tips for Securing Asterisk Phone Systems

As Asterisk systems become more wide spread, so the number of crackers targeting Asterisk systems is growing. Because Asterisk runs on linux, securing your system is relatively easy. Here are five quick tips for securing your system:

Use a Firewall

If you need to have your PBX connect to over the internet for a SIP or IAX2 trunk, or even to support a remote worker, we highly recommend you put a firewall between your system and the wild wild web. Firewalls from companies such as Yamaha or Cisco are recommended.

Passwords

The majority of attempts at Asterisk system cracking that we have seen were automated, targeting multiple systems. If you use simple passwords, such as those vulnerable to dictionary attacks, then your system will be vulnerable. It sounds so basic, but use random passwords (or as random as you can get). There is a good little bash script halfway down the comments on http://www.osix.net/modules/article/?id=570.

Check all of your extensions, including internal extensions

Actually before doing this, it is a good idea to copy your extensions.conf and sip.conf to extensions.conf-bk and sip.conf-bk and then to use blank files for these templates. They do offer very good tips when setting up your system. However from a security point of view it is better to add in extensions and trunks rather than hope you have everything commented out in a large configuration file.

Set allowguest=no in sip.conf

This is on by default and allows sip guest sessions. So this should be turned off in your sip.conf file.

Check your logs

Logs are your best friend when it comes to monitoring behaviour of your systems. Asterisk logs can be found in /var/log/asterisk. These should be checked regularly to make sure there are no strange calls.

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Around the Internet

iPad for the Enterprise: Cisco announces the Cisco Cius

Simon Gibson - 2010-07-05

It has been interesting to see the number of executives in Tokyo who are now using iPad's for work, sending email, putting together their presentations on iWork and generally finding it to be an indespensable productivity driver as well as a great talking point. The adopters I have seen using it tend to be those in positions with a relative amount of autonomy and a requirement to keep their organisations on the cutting edge of technology.

How these are utilized as part of new work flows, and how IT departments deploy and manage them is still remains to be seen. Certainly in the enterprise, this space is very much still up for grabs, and obviously Cisco Systems have been putting in a lot of work in this area - as evinced by Cisco's announcement of the Cisco Cius on June 29th at Cisco Live 2010. It has a 7 inch high resolution touchscreen display, and runs Google's Android operating system.

Phandroid - the android phone fan site (say that quickly three times!) had this to say about the Cius:

Today Cisco has unveiled the Cius, a 7-inch business tablet capable of capturing and displaying high-resolution video among a bevy of other business oriented tasks for which the device is geared. With collaboration and communication portability in mind, the device weighs in at 1.15 pounds and supports HD video streaming, multi-party conferencing, and all the messaging and browsing you could ever need for business use. Wi-Fi and 3G connectivity insures employees in the field can easily stay in touch with headquarters.

The Android-based tablet won’t be available until 2011, though consumer trials will begin during Q3 of this year, but you probably can’t expect to see this tablet available directly to the consumer. Sales of the device will be targeted toward business and enterprise users through Cisco, which is a bit of a shame considering some of the truly cool features this tablet offers. I actually really dig the office phone docking station, too.

The article can be found here:Cisco Announces Cius 7-Inch HD Android Tablet.

Cisco Cius Applications Capabilities:

802.11a/b/g/n Wi-Fi, 3G/4G data and Bluetooth 3.0 help employees stay connected on and off-campus

HD video (720p) with Cisco TelePresence solution interoperability for lifelike video communication with the simplicity of a phone call

Virtual desktop client enables highly secure access to cloud-based business applications

Android operating system, with access Android marketplace applications

Collaboration applications including Cisco Quad, Cisco Show and Share, WebEx, Presence, and IM

Cisco Cius Tablet Highlights:

7” diagonal, high-resolution color screen with contact-based touch targets delivers an elegant, intuitive experience

HD Soundstation supports Bluetooth and USB peripherals, 10/100/1000 wired connectivity and a handset option

Detachable and serviceable 8-hour battery for a full day of work

Highly secure remote connections with Cisco AnyConnect Security VPN Client

HD audio with wideband support (tablet, HD Soundstation)

It will be interesting to see how this takes off. On the one hand having a company that is more enterprise focused such as Cisco behind the produce will be reassuring to IT departments looking to provide a standardized device (for ease of deployment and troubleshooting). On the other hand security issues will be raised by this device - especially if it is used to access sensitive corporate information.

The biggest bonus of course will be if it supports SIP - then it will be a great device to use with Denphone's PBX systems!

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Acknowledgments

Just in case you are curious as to where that bizarre photo of what looks like a 1970's rotary punch card phone came from you can find it here or at the Henry Ford museum in the good old US of A.

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About Denphone

Denphone K.K. is Japan's leading provider of open PC based VOIP Telephone PBX systems. Denphone supplies Digium / Asterisk solutions, Cisco, Polycom, Nortel, snom and Grandstream phone and video systems as well as our own bespoke solutions.

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Contact Denphone

Denphone is centrally located in Tokyo's Minato Ward in Azabujuban. We can be contacted by telephone on 03-4550-1405, via this contact page or by reply to the address this magazine was sent from.

Our postal address is: #402 Azabu Nagasaka Bd, 1-4-8 Azabujuban, Minato-ku, Tokyo 106-0045 Japan.

We are pleased to announce that Polycom have released 3 new models in their entry level IP phone range. The Polycom Soundpoint IP 321 and 331 replace the 320 and 330 models respectively, while the 335 brings the best of Polycom's revolutionary HD Voice Technology to the Polycom range of entry level IP phones.

The Polycom SoundPoint IP 320 has for a long time been Denphone's number 1 seller, with its high quality and reliability finding many happy end users. The difference between the 320 and the 330 is the same as with the 321 and the 331 - the 320/321 offer one ethernet port while the 330/331 offer two ethernet port switching. With 2 ethernet ports, it is possible to daisy chain the phones thus reducing the need for 2 ethernet cables per seat.

A big plus for Japanese users is that these phones now support UTF-8 and thus using Japanese characters on the displays is now a possibility where before that feature was only available on the higher end phones.

Polycom SoundPoint IP 321/331

Excellent sound quality and an enterprise-grade feature set:

• Two-line entry-level phones
• Superb sound quality and full-duplex speakerphone performance with Clarity by Polycom™ acoustic technology
• Enterprise-grade feature set
• Easy to configure and use
• Integrated Power over Ethernet (PoE) support
• Interoperability with Denphone PBX and other leading IP PBX and Softswitch platforms
• SIP features

Features and Benefits:

• Two lines
• Full-duplex IEEE 1329 Type 1-compliant speakerphone with Clarity by Polycom™ acoustic technology
• 102 x 33-pixel graphical LCD
• Integrated 802.3af PoE support
• Two-port 10/100 Ethernet –switch – SoundPoint IP 331 (Single 10/100 Ethernet port - SoundPoint IP 321)
• Small footprint

We have been trialling this phone in the office and found it easy to set up and use.

Polycom SoundPoint IP 335

Entry level IP phone with Polycom HD Voice™ technology:

• Revolutionary voice quality delivered through Polycom HD Voice technology
• High-resolution backlit, graphical display
• Two-line entry-level phone
• Easy to configure and use
• Integrated Power over Ethernet (PoE) support (Class 2)
• Interoperability with Denphone PBX and other leading IP PBX and Softswitch platforms

Features and Benefits:

• Polycom HD Voice technology, including support of G.722 wideband codec, Polycom Acoustic Clarity™ Technology 2, and systems design optimized for Polycom HD Voice technology
• Advanced functionality, including shared lines, busy lamp field, three-way conferencing, and XML microbrowser
• Backlit 102 x 33-pixel, grayscale graphical LCD
• Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)
• Two port 10/100 Ethernet Switch
• Dedicated RJ-9 headset port

Nakayo IP-4N-ST101S SIP Hotel Phone

The Nakayo IP-4N-ST101S is a simple VoIP phone perfect for use in hotel rooms or reception areas where call volume is low and a reliable, simple to use telephone is required. This hotel phone has four programmable one-touch buttons which allow assignment of numbers to be dialled at the push of a button. This means the phone can be easily integrated into a hotel management system so that visitors can extend their stays or order room service at the touch of a button. The phone also has a printable face plate which can be silk screen printed with a company logo as well as with labels for the one-touch buttons.

There is a large misconception many people have regarding VoIP phones and VoIP services - that the quality is not very good. This is a result of people using cheap calling services. With a phone such as the Nakayo hotel phone, and with a properly configured network, the sound quality is as good if not better than with an analog phone.

The Nakayo IP-4N-ST101S SIP Hotel Phone features:

• Printable faceplate
• 4 One-touch dial buttons
• Robust design
• SIP support
• QoS Flag support

We have been trialling this phone in the office and found it easy to set up and use.