Terms of Service

This website (https://www.denphone.com/) (the “Website”) is operated by Denphone K.K. (デンフォン株式会社; the “Company”). Before using the Website, please read and agree to the following terms. The Company may change the Website’s content or terms of use without prior notice, so please check the latest terms of use.

Purpose of the Website

The Website is operated to provide information about the Company. When you use the Website, we may ask you to provide personal information on certain pages, such as inquiry pages. This information is necessary to provide our services to you. Except for the minimum required items, you may choose what information to provide, and providing it is voluntary. The Company will not alter the information it requests from you without your consent.

Disclaimer

Although every effort is made to ensure the information provided is reliable, no warranty whatsoever is given as to its completeness or accuracy. By accessing the Company’s website, users are deemed to agree that the Company and its affiliates shall bear no liability whatsoever for any loss arising directly or indirectly from the use of information or content contained on the Company’s website.

Privacy Policy

Established: October 2026
Denphone K.K. (デンフォン株式会社)
Representative Director: Huw Richard Williams

The Company fully recognizes its social responsibility to protect all personal information it handles, protects the rights of individuals, and complies with laws and regulations concerning personal information. We hereby declare that we will establish a personal information protection management system to implement the policies set out below and commit the entire Company to its continual improvement, while remaining aware of the latest developments in information technology, changes in societal expectations, and changes in the business environment.

1. We acquire, use, and provide personal information only to the extent necessary for the legitimate conduct of our telecommunications business and for employee hiring and personnel management. We will not handle personal information beyond the scope necessary to achieve the specified purposes of use (“use for unintended purposes”). We will also take measures to prevent use for unintended purposes.
2. We comply with laws and regulations, national guidelines, and other standards concerning the protection of personal information.
3. To prevent risks such as leakage, loss, or damage to personal information, we implement reasonable security measures and allocate management resources appropriate to the circumstances of our business, continually improving our personal information security framework. If we determine that a problem exists concerning the protection of personal information, we will promptly take corrective action.
4. We respond appropriately, promptly, and sincerely to complaints and requests for consultation concerning the handling of personal information.
5. We review our personal information protection management system in a timely and appropriate manner in light of changes in the environment surrounding the Company and continually promote its improvement.

We distribute this policy to all personnel to ensure that they are aware of it and make it available to anyone at any time by publishing it on the Company’s website, in brochures, and through other means.

End of policy

Contact for Inquiries
Inquiries concerning the Privacy Policy are accepted at the following contact point.

Denphone K.K. — Personal Information Inquiry Desk
4F TRUST VALUE Roppongi 1-Chome Bldg, 2-4-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
TEL: 03-4550-1405 (Hours: 10:00–18:00*)
FAX: 03-6234-9666
* Inquiries received on Saturdays, Sundays, public holidays, or during the year-end and New Year holiday period will be handled on or after the next business day.

(Public Notice Concerning Personal Information)

Handling of Personal Information

1. Purposes of use of personal information handled by the Company

1. For personal information obtained directly from the individual in writing (including through the website, email, and similar means), we will clearly state the purposes of use to the individual in writing before obtaining the information.
2. Purposes of use of personal information obtained by methods other than those described above:

Notice Concerning Personal Information Subject to Disclosure

With respect to retained personal data or records of provision to third parties held by the Company, requests from the individual or their representative for notification of purposes of use; disclosure; correction, addition, or deletion of content; suspension of use; erasure; or cessation of provision to third parties (collectively, “Requests for Disclosure, etc.”) will be handled as follows.

A) Name of the business operator

Denphone K.K. (デンフォン株式会社)
4F TRUST VALUE Roppongi 1-Chome Bldg, 2-4-9 Roppongi, Minato-ku, Tokyo, Japan
Representative Director: Huw Richard Williams

B) Personal Information Protection Manager

Manager’s name: Hideki Hiwada (鶸田 英彦)
Contact: TEL: 03-4550-1405

C) Purposes of use of all personal information subject to disclosure

D) Contact for complaints concerning the handling of retained personal data

Denphone K.K. — Personal Information Inquiry Desk
4F TRUST VALUE Roppongi 1-Chome Bldg, 2-4-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
TEL: 03-4550-1405 (Hours: 9:00–18:00*)
FAX: 03-6234-9666
* Inquiries received on Saturdays, Sundays, public holidays, or during the year-end and New Year holiday period will be handled on or after the next business day.

E) Accredited personal information protection organization

The Company is not currently affiliated with any accredited personal information protection organization.

F) Procedures for responding to Requests for Disclosure, etc. concerning retained personal data or records of provision to third parties

1) Where to submit Requests for Disclosure, etc.

Please submit Requests for Disclosure, etc. to the Personal Information Inquiry Desk specified above.
* If you wish to receive disclosure or other responses through electronic procedures, please let us know. In principle, we will process your request in accordance with your preference.

2) Procedure for Requests for Disclosure, etc.

1. After receiving your request, we will mail you our designated form, “Request for Disclosure, etc. of Retained Personal Data.”
2. Please mail the completed request form, documents confirming the representative’s authority if the request is made by a representative, and a postal money order covering the fee (only for requests for notification of purposes of use or disclosure) to the Personal Information Inquiry Desk specified above.
3. After receiving the request form, we will ask you to provide approximately two items of personal information registered with the Company that can be used to verify your identity (for example, your telephone number and date of birth).
4. In principle, we will respond in writing directly to the individual, by mail in a sealed envelope.

3) Documents confirming a representative’s authority when a request is made by a representative

If a representative makes a Request for Disclosure, etc., please enclose documents proving their authority to act as a representative and documents verifying the representative’s own identity. Any registered domicile information included in the documents must be limited to the prefecture; please black out or otherwise redact any more detailed information. Please also submit documents that do not contain an Individual Number (My Number), or black out or otherwise redact every digit of that number.

1. Documents proving authority to act as a representative
   For a representative authorized by the individual to make a Request for Disclosure, etc.:
   The individual’s letter of authorization (original)
   For a statutory representative of a minor: a copy of any one of the following
   A certified full copy of the family register
   A certificate of residence showing the relationship
   Another official document that verifies statutory authority to act as a representative
   For a statutory representative of an adult ward: a copy of any one of the following
   A certificate of registered matters concerning guardianship registration, etc.
   Another official document that verifies statutory authority to act as a representative
2. Documents verifying the representative’s own identity
   Individual Number Card (My Number Card)
   Passport
   Driver’s license
   Residence card

4) Fee for requests for notification of purposes of use or disclosure

JPY 1,000 per request
(For requests submitted on paper, please enclose a postal money order with the request form and other documents. For requests submitted by other methods, we will discuss payment arrangements with you when you make your request.)

G) Personal information handling framework and measures implemented

1) Establishment of a basic policy

To ensure the proper handling of personal data, we have established a Privacy Policy covering matters such as compliance with relevant laws, regulations, and guidelines, and a contact point for questions and complaints.

2) Establishment of rules for handling personal data

We have established personal information protection regulations specifying handling methods, responsible persons and personnel, their duties, and other matters at each stage, including acquisition, use, storage, provision, deletion, and disposal.

3) Organizational security measures

1. We appoint a person responsible for handling personal data, identify the personnel who handle personal data and the scope of the data they handle, and maintain a reporting and communication framework for notifying the responsible person when facts or indications of a violation of the law or handling regulations are identified.
2. We regularly conduct self-inspections of how personal data is handled, as well as audits by other departments and external parties.

4) Personnel security measures

1. We provide personnel with regular training on matters requiring attention when handling personal data.
2. Our work rules include provisions concerning the confidentiality of personal data.

5) Physical security measures

1. In areas where personal data is handled, we control personnel entry and exit, restrict equipment and other items brought into those areas, and take measures to prevent unauthorized persons from viewing personal data.
2. We take measures to prevent theft, loss, and similar incidents involving equipment, electronic media, documents, and other items used to handle personal data. We also take measures to ensure that personal data cannot be readily discerned when such equipment or electronic media is carried, including when moved within our premises.

6) Technical security measures

1. We implement access controls to limit the personnel authorized to access personal information databases and similar resources, and the scope of the resources they may handle.
2. We have introduced mechanisms to protect information systems that handle personal data against unauthorized external access and malicious software.